While keeping people and property safe and secure is serious business, that doesn’t mean a security officer can’t also be friendly and helpful. The presence of a security officer alone may help people feel more secure, by engaging with them and offering assistance, this is a hallmark of good customer service, this puts people at ease and can enhance the reputation of your company, whether you work directly for the establishment where you’re stationed or for a security firm.
Customer Contact | Personal Contact
Talking to customers, clients and people: listening to their questions and answers this is not only providing good customer service, prevent problems that might escalate into serious issues. Greeting people and responding when they speak, even sharing a smile giving a nod. Security officers who or are stationed in a building with regular customers or employees, are recommended to learn the names of your customers and, if possible, where they are going. This gives them a sense of personal contact and helps you monitor who is coming and going in your building.
Communication Skills | Investigations
Being polite and friendly while maintaining professionalism goes a long way toward putting people at ease while still making them feel secure. If an officer questioning or investigating a matter, it’s a security officer’s duty, they can do so in a neutral tone. If you must submit reports of your rounds or daily activities, write clearly and succinctly to avoid miscommunication. Cultivate a professional phone or radio communications manner, communicate issues or problems to your clients while maintaining their confidence in you and your company.
Offering assistance when a security officer able to is an effective method of customer service. Even if it’s just holding doors, picking up dropped items, helping visitors find an office in a building directory, or giving directions, people will appreciate the effort. a security officer role includes inspecting identification or personal items, they can do so neatly and respectfully. If escorting people falls in too, they can make small talk or point out areas of interest, if appropriate.
It might not always be easy to carry out security duties within the given parameters while also offering good customer service to the people you encounter. Prioritizing main duties with the small things that set you apart, such as escorting a disabled person to the elevators. While observing everyone and everything around, doing so without appearing grim or suspicious and not letting people distract you from your security roles, but you can’t a security task distract you from treating people well either. Find about more about security at https://www.fawcetts.co.zw/